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FAQs

Shipping

Where are you based? Where do you ship from?

We're based in California. All Shopmaat orders ship directly from our office in Hawthorne CA, USA.

How long shipping takes?

For customers within the United States, your order should arrive within 4-7 business days via USPS Priority Mail. If you do not receive your order within 7 days, please check your mailbox and tracking number, then Contact us and we will got you covered in no time!

We ship international orders via DHL/EPACKET Average delivery time is 8-14 business days. However, international shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and the tracking may stop updating. In a small minority of cases, delivery can take longer. If it's been more than 4 weeks, Contact us and we will help track down your order.

Which days do you ship?

We ship orders on the same day which are placed, from Monday to Friday excluding holidays.

How do I check the status of my order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please Contact us here.er.

What if I entered the wrong shipping address?

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

Can I ship to a PO Box or APO/FPO address?

Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.

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